Frequently Asked Questions
Find answers to common questions about our products and services.
Product Questions
What type of hair products do you sell?
We specialize in premium braiding hair, weaves, crochet hair, ponytails, and wigs. All our products are sourced directly from Nigeria and Kenya to ensure authentic quality and texture.
How do I care for my braids/weaves?
To maintain your hair extensions: (1) Moisturize regularly with light oil or leave-in conditioner, (2) Sleep with a satin scarf or bonnet, (3) Avoid excessive heat, (4) Gently wash when needed with diluted sulfate-free shampoo.
Are your products suitable for all hair textures?
Yes! We curate products specifically for textured hair, including 4A, 4B, and 4C curl patterns. Each product listing includes texture recommendations to help you choose the perfect match.
How many packs do I need for a full head?
It depends on the style and your desired fullness. Generally: Box Braids: 5-7 packs, Knotless Braids: 7-9 packs, Sew-in Weave: 3-4 bundles. Check individual product pages for specific recommendations.
Order Questions
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account and viewing your order history. Visit our Track Order page for more details.
Can I change my order after placing it?
If you need to modify your order, contact us immediately at support@avira-official.com. We'll do our best to accommodate changes if your order hasn't been processed yet. Orders are typically processed within 24 hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and MobilePay. All payments are securely processed and encrypted.
Do you offer gift cards?
Not at this time, but we're working on it! In the meantime, you can always place an order as a gift and have it shipped directly to the recipient.
Shipping Questions
Do you ship internationally?
Yes! We ship to Denmark and all EU countries. For shipping outside the EU, please contact us for a custom quote.
How long will my order take to arrive?
Denmark: 2-5 business days | EU: 5-10 business days. Orders placed before 14:00 CET are typically processed the same day.
Is shipping free?
Yes! We offer free shipping on all orders over 500 DKK within Denmark and the EU. Standard shipping rates apply for orders below this threshold.
Returns & Exchanges
What is your return policy?
You have 14 days from delivery to return unused, unopened items in original packaging. Due to hygiene reasons, opened hair products cannot be returned. See our full Shipping & Returns policy for details.
How do I start a return?
Email us at support@avira-official.com with your order number and reason for return. We'll send you return instructions and the address to ship your items back to.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your return. The refund will be issued to your original payment method.